Returns Policy

What to do if you change your mind.

Hearts and Hugs hope you will be delighted with your purchase. If for some reason you are not entirely satisfied, you may return your item. You have 14 days from the date of delivery to change your mind. We will be happy to offer you an exchange where possible or a refund.

Before you return your item you will need to contact us via email at kimmy@heartsandhugs.co.uk

Please do not post your item back to us until we have replied to your notification of return.  All items need to be received by Hearts and Hugs within 30 days.

Items must be returned in their original condition and packaging, with any labels still attached.

The return postage will be at the cost of the buyer and we recommend that you return your item using a “signed for” delivery service with a proof of purchase. We do refund the postage cost that you were originally charged for.

Hearts and Hugs will not accept responsibility for postal losses or where a proof of postage has been requested but none provided.

An exchange or refund will be issued once we have received and checked the return item.